The Privacy Act 1988 requires entities bound by the Australian Privacy
personal information handling practices of Josh Mezger: Realtor ABN 19 792 695 459
(“Josh Mezger: Realtor”, “us” or “we”). This policy is written in simple language.
The specific legal obligations of Josh Mezger: Realtorl when collecting and
handling your personal information are outlined in the Privacy Act 1988
and in particular in the Australian Privacy Principles found in that
We respect the privacy of your personal information and treat it in
accordance with this statement. If you have any concerns or would like
to access your personal information that we hold, please contact:
Josh Mezger: Realtor
We collect, hold, use and disclose personal information to carry out
business functions or activities. These functions and activities
Collection of your personal information
promoting and marketing the Josh Mezger: Realtor network;
promoting and marketing Josh Mezger: Realtor Members;
providing information to vendors, purchasers and the public on real estate and related areas;
advertising properties listed with Josh Mezger: Realtor Members;
establishing training programs, seminars and conferences for Josh Mezger: Realtor Members; and
undertaking activities in support of our functions and activities
including humane resources, corporate administration, property
management and public relations activities.
When we refer to personal information we mean information from which
your identity is reasonably apparent. This information may include
information or an opinion about you. The personal information we hold
about you may also include credit information. At all times we try to
only collect the information we need for the particular function or
activity we are carrying out.
Each time you contact us, you may provide us with personal information
about yourself or others that we need to use to provide you with our
services. The main way we collect personal information about you is when
you give it to us, for example when you:
complete forms, applications or surveys;
contact us to ask for information;
participate in forums on our website; or
otherwise specifically provide us with your personal information.
We will only use or disclose your personal information for the primary
purpose of our business or purposes related to our business activities.
The primary purpose of our business includes, but is not limited to:
marketing real estate goods or services;
marketing First National Members;
marketing the First National Network; and
providing further information about our services.
You may provide personal information to us to receive information about
products or services offered through this website, to purchase such
products and services, to receive newsletters or become involved in
promotions or other initiatives commenced by us. This personal
information may include details such as your name, age, gender, contact
information, products and services you are interested in or require more
information about. If you purchase or request products and services
from us we may also request your preferences for receiving further
marketing or promotional material.
We require some of this information to provide services to you, as
indicated by mandatory fields on some forms. For non-mandatory fields,
the choice of how much information you provide to us is yours. We seek
this information to process your request for information and provide
that information to you, to improve the quality of our products and
services and to assist you to determine which products and services best
meet your needs.
Collecting through our websites
We may also collect and store information about your visit to this website, including:
the name of the domain from which you accessed the internet;
the date and time you accessed the website;
the internet address of the website from which you linked directly to the website; and
the pages you accessed while visiting the website
This information does not in itself identify individuals and is used to
measure the number of visitors to the website and how it was navigated.
This information assists us to make the website more useful to you.
We also collect information from subscribers (persons registering their
details with us through the website) or website visitors for the purpose
of improving our quality and effectiveness and to provide you with
information. We welcome feedback from you about all aspects of this
website. We store feedback that users send to us. This feedback is used
to administer and refine our service. We may also use the information to
improve or promote this site. We will not publish your name in
connection with any information you provide without your permission.
If you do not provide us with your personal information, some enhanced
services, like the right to access our property guides, will be
unavailable to you. If you do provide us with your personal information,
we will protect it in accordance with the Australian Privacy
Social Networking Services
We use social networking services such as Twitter, Facebook, Instagram, Linkedin,
and YouTube to communicate with the public. When you communicate with us
using these services we may collect your personal information, but we
only use it to help us to communicate with you and the public. The
social networking service will also handle your personal information for
its own purposes. These sites have their own privacy policies.
Notification of collection of personal information
If we collect personal information from someone or some entity other
than you in order to provide a property related service, such as
acquiring information from a tenancy database, we will make you aware
that we have done so and explain why. We will also explain if there are
any consequences for you if such information is not collected.
Organisation that we are likely to collect personal information from or
provide information to are:
How we use your personal information
NTD (National Tenancy Database).
We may use your personal information to deliver services you have
requested (for example, responding to an inquiry for information
concerning a property).
We may also use your personal information to send you periodic mailings
containing information on new services and upcoming events that may
interest you. If at any stage you decide that you do not wish to receive
such material, please let us know by following the Opt-Out procedure
below and we will ensure that your name is removed from our contact
Business without identifying you
In some circumstances it will be necessary for Josh Mezger: Realtor or its members to identify you in order to successfully do
business with you, however, where it is lawful and practicable to do so,
we will offer you the opportunity of doing business with us without
providing us with personal information, for example, if you make general
inquiries about real estate, the market, or ask a question via our Website.
From time to time we may use your personal information to provide you
with current information about real estate, offers you may find of
interest, changes to our organisation, or new products or services being
offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time
decline to receive such information by emailing us on: firstname.lastname@example.org
If the direct marketing is by email you may also use the unsubscribe
function. We will not charge you for giving effect to your request and
will take all reasonable steps to meet your request at the earliest
We will only disclose your personal information to carry out business activities and functions as identified above.
Josh Mezger Realtor: Members
In order to deliver our services to you, we disclose your personal
information to the relevant independently owned and operated Josh Mezger: Realtor member or business partner who is best positioned to assist
with your particular request. In doing so, we authorise these members to
use your personal information in the ways described above. These
members will handle your personal information in accordance with the
Privacy Statements accessible through their websites.
Other than as stated in this Statement, we do not rent, sell or
otherwise disclose your personal information to non-member companies or
organisations without your prior consent.
We may disclose your personal information to overseas recipients such as
international Josh Mezger: Realtor member offices, should this be
deemed necessary (for example, responding to an inquiry for information
concerning a property). Countries could include:
United States; and
Any other country where a Josh Mezger: Realtor member is based.
Information that you post in any social media public forum used by Josh Mezger: Realtor or its members (such as but not limited to
Facebook, Twitter or Instagram) may be exposed to overseas recipients.
Prior to disclosing any of your personal information to another person
or organisation, we will take all reasonable steps to satisfy ourselves
the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
you have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about
you. The cloud storage and the IT servers may be located outside
We may disclose your personal information to overseas entities that
provide support functions to us. You may obtain more information about
these entities by contacting us.
In each direct marketing or promotional communication with you, we will
advise you how to notify us if you do not wish to receive any further
communications from us. If our correspondence is in the form of an
e-mail, we will attach simple instructions on how you can unsubscribe
from our mailing list. In any event you can opt-out from receiving
marketing or promotional material from us by emailing us at email@example.com or by contacting us by mail or telephone and asking to be removed from our mailing list.
You should note that by opting out of our mailing list, you will not
automatically be removed from the mailing lists of our members or
business partners to whom we have forwarded your personal information
because we do not have control over those mailing lists.
If you no longer wish to receive material from the relevant Josh Mezger: Realtor member or business partner to whom we have forwarded your
personal information, please follow their own Opt-Out procedure as
described on their website or in their marketing material.
Access to your personal information
You can find out what personal information we have about you, and amend or update your personal information, by e-mailing us at firstname.lastname@example.org
We may charge a fee for our actual costs of retrieving and supplying the
information to you, including staff costs in locating and retrieving
the personal information, staff costs in reproducing and send the
personal information, costs of postage etc.
Depending on the type of request that you make we may respond to your
request immediately, otherwise we usually respond to you within seven
days of receiving your request. We may need to contact other entities
to properly investigate your request.
There may be situations where we are not required to provide you with
access to your personal information, for example, if the information
relates to existing or anticipated legal proceedings, or if your request
An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information we hold about you is incorrect,
inaccurate or out of date you may request that we correct the
information. If appropriate we will correct the personal information.
At the time of the request, otherwise, we will provide an initial
response to you within seven days of receiving your request. Where
reasonable, and after our investigation, we will provide you with
details about whether we have corrected the personal information within
We may need to consult with other entities as part of our investigation.
Should you wish to make a complaint about management of your information, please email email@example.com
. Josh Mezger: Realtor will make a record of your complaint, verify
the information received, and take steps to correct any deviation from
Australian Privacy Principles.
Should your complaint relate specifically to the management of your
personal information by an independent member of the Josh Mezger: Realtor network (i.e. Not Josh Mezger: Realtor's corporate
administration), the network will refer your complaint directly to the
member for response.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you
may make a complaint to the Privacy Commissioner which can be contacted
on either www.oaic.gov.au or 1300 363 992
We will only collect sensitive information about you with your consent.
Sensitive information is personal information that includes information
relating to your racial or ethnic origin, political persuasion,
memberships in trade or professional associations or trade unions,
sexual preferences, criminal record, or health.
If we receive unsolicited private information from you, we will as soon
as practicable, but only if lawful, destroy the information or assure it
We use all reasonable efforts to keep your personal information secure,
accurate and up-to-date. Your personal information is stored behind
firewalls and in the case of Josh Mezger: Realtor members, personal
information is accessible only by password access.
You can assist us to keep your personal information secure by ensuring
that any username or password provided to you is kept confidential.
Disclaimer of responsibility for third party sites
Our website contains links to other web sites including the web sites of Josh Mezger: Realtorl members. We are not responsible for the content on those
other websites or their privacy practices.
How we may change this statement
We reserve the right to amend or update this Statement so long as no
change or amendment has a retrospective detrimental effect to your